Billing and insurance

Your child’s care is our top priority and we are here to inform you of ways to pay your bill, terms you should be familiar with, FAQs, financial aid, and even choosing the best health plan for you.

Pay my bill

You can pay your bill online via MyChart as long as you have your most recent statement. This statement contains the individual ID and password needed to process your transaction. Please make sure to have this information prior to completing your payment.

Family guide to billing

No matter where your child is treated at Children's Health℠, you can expect to receive bills from the hospital as well as separate bills from doctors for their professional services. Usually, more than one doctor will care for your child. So, you may receive several doctor bills (attending doctor, surgeon, radiologist, pathologist, etc.). Depending on the type of visit you have at the hospital, you may also receive separate bills for charges such as lab tests or certain supplies.

Billing dictionary

Learn more about the terms you might come across when dealing with your billing and insurance.

Financial assistance policy summary

Children’s Health dedicates itself to providing high quality, affordable care to every community. To help children receive the care they need, Children’s Health provides financial assistance or medically necessary services to patients and families with or without insurance who meet the eligibility requirements

Common billing questions

Families often have questions about billing, insurance or legal matters. Discover what other families are asking and our answers by reading our list of common billing questions.

For Patients with Insurance

View a list of contracted insurance plans for Children’s Health to determine if we are in-network with your insurance company.

Your Rights and Protections Against Surprise Medical Bills

Learn more about your rights and protections against surprise medical bills.

Cost Estimates

Children's Health is committed to helping you make informed choices about your health care. As part of this effort, and in support of the federal and state guidance regarding price transparency, we have provided the standard charge files for each Children's Health hospital location and a Price Estimator tool.

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Contact us

If you have any questions or need help figuring out your bill, Patient Finance Services is available to assist you:

• Monday - Friday: 8 a.m. - 5 p.m.

You may call to request an itemized bill, give them change of address or insurance information, or get payment information.

• Phone: 800-467-7404 or 214-456-2455 
• Email: patientbilling@childrens.com